1. All items purchased are considered final and are not eligible for exchange or refund, except in the following cases:
- The wrong item was delivered.
- The item received does not match the product description, specifications, features, or information stated on the website.
- The item arrives damaged, defective, or spoiled.
- Delivery exceeds the timeframe stated in the company’s Shipping Policy.
2. For any refund request, customers must provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A video showing the first use of the item, where applicable.
- Relevant photos, order details, or any additional supporting documents requested by the company.
All return and refund requests must be submitted to sleeksolutions1@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period or without sufficient supporting evidence will not be accepted